IT Help desk & support

IT Support & Help Desk Built Just for you.

Begin your IT help desk journey with Genius Ahmed

Tier - I Support

It is the most elementary level of customer service. 

  • Account unlocks
  • Password Reset
  • Granting access rights
  • Microsoft Active Directory
  • MS Office 365
  • Spam filtering 
  • End Point Management
  • Updating OS & drivers
  • Install, uninstall applications
  • Call on-duty service technician
  • Minor enhancements
  • Root cause analysis
  • Remote troubleshooting
  • Application navigation
  • Ticket creation

Tier - II Support

Tier-II assistance requires technical knowledge. 

  • Vendor management
  • Hardware support
  • Software support
  • Firewall Setup
  • Wired Network Setup
  • Wireless Network Setup
  • Networks Access Points
  • Budget optimization
  • 24/7 monitoring of devices
  • Batch/infrastructure monitoring
  • Configuration Management
  • Process Automation (RPA)
  • Root Cause Analysis
  • Incident Analysis/Trending
  • Call on-duty service technician

Tier - III Support

Development specialists are involved in Tier-III. 

  • IT strategies developments
  • Innovation strategies
  • Budget optimization
  • Project management
  • Vendor management
  • Wired Network Setup
  • Networks Access Points
  • 24/7 monitoring of devices,
  • Firewall Setup
  • Cloud Backup
  • Data Recovery
  • Hard Drive Checks
  • Fixing defects
  • Minor enhancements
  • Agent & Staff training

IT Support services

Take Your Company To Next Level With Us

Achieve your business objectives with tailored solutions using modern technology.

Top-rated Services For Our Clients

From conventional network wiring and structuring to vulnerability analyses, health hazards, and even whole infrastructure migrations to suit any needs, our IT Support Team can help. The loss of income due to security breaches, legal problems, or cybertheft can all be avoided with the help of IT support.

IT Maintenance

Helps to minimize IT-issues that cause business downtime & increase productivity.

IT Support 24/7

Comprehensive & high-quality technical support with round-the clock operation

Office IT Setup & Relocation

Turnkey solutions for new offices, IT migrations and facilities enhancement

Business Process Automation

We help you streamline your operation process for a more effective and efficient work output

Software integration

Fully dedicated to finding the Best solutions.