IT Help desk & support
IT Support & Help Desk Built Just for you.
Begin your IT help desk journey with Genius Ahmed
Tier - I Support
It is the most elementary level of customer service.
- Account unlocks
- Password Reset
- Granting access rights
- Microsoft Active Directory
- MS Office 365
- Spam filtering
- End Point Management
- Updating OS & drivers
- Install, uninstall applications
- Call on-duty service technician
- Minor enhancements
- Root cause analysis
- Remote troubleshooting
- Application navigation
- Ticket creation
Tier - II Support
Tier-II assistance requires technical knowledge.
- Vendor management
- Hardware support
- Software support
- Firewall Setup
- Wired Network Setup
- Wireless Network Setup
- Networks Access Points
- Budget optimization
- 24/7 monitoring of devices
- Batch/infrastructure monitoring
- Configuration Management
- Process Automation (RPA)
- Root Cause Analysis
- Incident Analysis/Trending
- Call on-duty service technician
Tier - III Support
Development specialists are involved in Tier-III.
- IT strategies developments
- Innovation strategies
- Budget optimization
- Project management
- Vendor management
- Wired Network Setup
- Networks Access Points
- 24/7 monitoring of devices,
- Firewall Setup
- Cloud Backup
- Data Recovery
- Hard Drive Checks
- Fixing defects
- Minor enhancements
- Agent & Staff training
IT Support services
Take Your Company To Next Level With Us
Achieve your business objectives with tailored solutions using modern technology.
- N-Computing
- Servers
- Enterprise and Cloud Infrastructure
- Software
- Networking
Top-rated Services For Our Clients
From conventional network wiring and structuring to vulnerability analyses, health hazards, and even whole infrastructure migrations to suit any needs, our IT Support Team can help. The loss of income due to security breaches, legal problems, or cybertheft can all be avoided with the help of IT support.
IT Maintenance
Helps to minimize IT-issues that cause business downtime & increase productivity.
IT Support 24/7
Comprehensive & high-quality technical support with round-the clock operation
Office IT Setup & Relocation
Turnkey solutions for new offices, IT migrations and facilities enhancement
Business Process Automation
We help you streamline your operation process for a more effective and efficient work output
Software integration
Fully dedicated to finding the Best solutions.
We work with a passion of taking challenges and creating new ones in advertising sector.
Links
Quick Links
We work with a passion of taking challenges and creating new ones in advertising sector.
Links
Quick Links
© All Copyright 2022 by Genius Ahmed